Refund and Returns Policy

Returns

All Sweet Meow products are carefully made in small batches to ensure strict quality control. However, if you are not 100% satisfied with your purchase please contact us annie@sweetmeows.com.au within 14 days of receipt of your order to arrange an exchange or return.

If your item is damaged in transit or you feel it has a fault – please contact us within 48 hours of receipt of your order to arrange a return.

Please note: Items must be returned (at your own cost) unused, in a saleable condition and with the original packaging that you received them in. Please use a ‘signed for’ delivery method and obtain proof of postage. Please use a service that can be tracked if returning items from outside the UK.

Any personalised/customised items are exempt from this returns policy* and are strictly non-returnable and non-refundable.

*E.G PERSONALISED COLLARS AND BESPOKE OR MADE TO ORDER COLLARS

My cat has chewed and damaged their collar. Can I return it? 

Unfortunately we are unable to replace or refund collars which have been damaged by your cat. If you have a cat that is not used to wearing collars and you are worried about how they will get on – please contact us and we will be happy to advise on how to ease your cat into wearing a collar. It is your responsibility to select the correct size. If there is too much overhang please exchange the collar for a smaller size. 

A spot on flea treatment has damaged my cat’s collar. Can you send a replacement?

No. It is very important that you do not allow spot on flea treatments to touch the leather or beading. The chemicals will react with the dyes causing discolouration that cannot be reversed. WE WILL NOT ACCEPT RETURNS OR EXCHANGES ON COLLARS THAT HAVE BEEN DAMAGED BY A FLEA TREATMENT.

Will Sweet Meow collars fit my cat? What if it’s the wrong size?

Our Luxury Cat collars come in 3 sizes:

Petite (17cm-22cm) for kittens and small breeds (such as Burmese, Siamese, Abyssinian, Cornish & Devon Rex, Singapura etc.) and young or fully grown cats with slim necks.* 

Standard (21cm-25cm) for adult cats of average size usually weighing over 4kg

Large (26cm-31cm) for curvaceous kitties that are fully grown and usually over 4 years old and weighing over 6.5kg – such as Maine Coon, British Blue, Ragdoll, Savannah Cats etc.

If you are unsure about what size to choose for your cat please refer to out fitting guide or contact us for assistance.